Delete your account and data
In the app
- Open OkeyLand Settings → DELETE ACCOUNT.
- Read the preparation notice. An active table or unfinished result may need to complete first.
- Type DELETE at the final confirmation and explicitly confirm.
- Wait for the successful result. A connection error or pending request does not mean deletion completed.
A successful deletion signs you out. This is not an account freeze; no 30-day recovery period is promised. Account access and virtual chips may be lost. Store purchases are not automatically refunded.
If you cannot access the app
Email support@okeyland.com to request deletion.
Explain that you want to delete your OkeyLand account, include the player ID/username if known and a reply address. Where possible write from an email associated with the account. Guest-account ownership may need additional verification.
Do not send passwords, recovery codes, session tokens or card details. Proportionate ownership verification is required. The link starts an email; it does not itself delete an account or verify identity.
Affected records
Cleanup covers the account, session, profile photo and social links. Related private-message channels are removed for both participants; direct player identifiers/names are removed from game history. Some game/economy outcomes may remain with those direct identifiers removed.
We do not promise simultaneous erasure of every legally required record, safety record, technical deletion/retry marker or backup. Copies previously saved by other users may be outside our control.
For correction or deletion of particular data without deleting the whole account, specify that request at the same address. It is assessed in light of account security and applicable law.
Responsible organization
Cryptosam LLC
7901 4th N, STE 300, St. Petersburg, Florida 33702, USA
support@okeyland.com
See privacy and the data notice for retention and other rights.